Practical information

Payment for Consultation
After the consultation, you will receive an invoice, which we kindly ask you to pay on time. If payment is not made, two reminders will be sent before the invoice is handed over to a collection agency. This step will incur additional costs.

Cancellation of Consultation
An appointment is not optional. If you are unable to attend an appointment, we kindly ask that you cancel it as soon as possible. You can do this by email or phone, up to a maximum of 1 business day (24 hours) before the scheduled consultation.

Cancellations within one business day (24 hours) before the start of the consultation will result in a 100% charge of the agreed fee. Saturday and Sunday are excluded from this time frame. A cancellation on Saturday or Sunday will be considered a cancellation on Monday. This also applies to public holidays and appointments that are scheduled after 6:00 PM. In such cases, the cancellation will be considered from the next business day.

Rescheduling Consultations
Of course, we can reschedule appointments: If the consultation is rescheduled to take place within 5 business days (from the originally scheduled date), Bureau CURO will not charge additional fees. Rescheduling is possible once per scheduled consultation, depending on the availability of Bureau CURO.

General Terms and Conditions (Version April 2025)

Article 1: Definitions
1.1 Client: The parent(s) or guardian(s) who use the services of Bureau Curo.
1.2 Services: Guidance and coaching related to parenting, child care, and related topics, provided by Bureau Curo.
1.3 Agreement: The agreement between Bureau Curo and the client regarding the provision of services, including quotes, digital acceptance, or oral agreements.
1.4 Bureau Curo: The organization that provides the services, led by founder Anne Laarman.

Article 2: Applicability
2.1 These general terms and conditions apply to all quotes, assignments, and agreements between Bureau Curo and the client, unless explicitly agreed otherwise in writing.

Article 3: Services
3.1 Bureau Curo offers guidance and coaching on parenting, child care, and other related topics.
3.2 Services may include consultations, training sessions, workshops, and other forms of guidance as agreed upon in the agreement.

Article 4: Intake and Consultations
4.1 The first consultation always starts with an intake meeting to assess the client's needs.
4.2 Bureau Curo reserves the right to refuse any agreement or consultation at any time without providing a reason.

Article 5: Consultations/Appointments and Cancellations
5.1 All consultations for guidance or coaching are scheduled in agreement between Bureau Curo and the client.
5.2 Cancellation of a Consultation: If you are unable to attend an appointment, we kindly request that you cancel it as soon as possible. This can be done by email or phone, up to 24 hours before the scheduled consultation.
5.3 Cancellation Terms: Cancellations within 24 hours of the consultation will result in a 100% charge of the agreed fee.
5.4 Cancellation on Saturday or Sunday: Saturday and Sunday are excluded from the standard cancellation terms. A cancellation on Saturday or Sunday will be considered as a cancellation on Monday. This also applies to holidays and appointments scheduled after 6:00 PM. The cancellation will be considered starting from the next business day.
5.5 Cancellation by Bureau Curo: If an appointment is cancelled by Bureau Curo, every effort will be made to reschedule the appointment without additional costs to the client.

Article 6: Fees and Payment
6.1 The fees for the services will be agreed upon in writing before the agreement is finalized and are inclusive of VAT, unless stated otherwise.
6.2 Billing: After the consultation, you will receive an invoice, which we kindly request to be paid promptly.
6.3 Payment Terms: Payment must be made within 14 days of receiving the invoice, unless otherwise agreed.
6.4 Payment Reminders and Collection Measures: If payment is not made on time, two payment reminders will be sent. If payment is still not made, the debt will be handed over to a collection agency, which will incur additional costs.
6.5 In case of late payment, Bureau Curo reserves the right to suspend services until payment is made. Late payments may incur administrative fees of €23.95, and the outstanding amount may be transferred to a collection agency with additional fees.

Article 7: Confidentiality & privacy statement
7.1 Bureau Curo commits to confidentiality of all information shared during guidance, unless explicitly stated otherwise by the client.
7.2 In cases where there is a legal obligation to disclose information, Bureau Curo may deviate from this confidentiality.
7.3 Communication via digital media is not strictly confidential and may be managed by third parties.

7.4 At Bureau Curo, we value the privacy of parents and children. We only collect the data necessary for our guidance services and store it securely. You have the right to access, correct, or delete your data. Please contact us if you have any questions.

Article 8: Advice and Medical Liability
8.1 The advice and guidance provided by Bureau Curo are not medical advice.
8.2 If there are concerns about the health or well-being of the children or parents, it is always recommended to consult a doctor or other qualified healthcare provider.
8.3 Bureau Curo is not responsible for medical diagnoses or treatments and is not liable for damages arising from not consulting a doctor when there are medical concerns.

Article 9: General Liability
9.1 Bureau Curo is not liable for any damages arising from not achieving the intended results of the guidance or coaching.
9.2 Bureau Curo is not liable for direct or indirect damages resulting from the use of the advice and guidance provided.
9.3 The client remains responsible for the final choices and decisions made based on the guidance and coaching.

Article 10: Duration and Termination of the Agreement
10.1 The agreement is entered into for the duration agreed upon in the action plan.
10.2 Both Bureau Curo and the client can terminate the agreement at any time.
10.3 Upon termination of the agreement, both the client and Bureau Curo are required to fulfill any outstanding payments.

Article 11: Disputes and Applicable Law
11.1 Dutch law applies to the agreement.
11.2 In the event of a dispute, both parties will attempt to resolve the matter amicably. If this is not successful, the client can contact the Healthcare Complaint Portal.

Article 12: Changes to the General Terms and Conditions
12.1 Bureau Curo reserves the right to modify these general terms and conditions. Changes will be communicated to the client in writing.

These general terms and conditions can be modified and adjusted at any time by the service provider mentioned above. This also applies to all information provided on the website, as well as the dates and conditions of opening hours, assignments, and other activities. Any future changes and modifications also apply to agreements made before the date of modification, unless explicitly agreed otherwise in writing

Complaints Procedure

As an independent pedagogue, it is important for me to offer high-quality services and maintain a good relationship with my clients. However, if you have a complaint about the provided parenting support or guidance, I would like to inform you that a complaints procedure is in place.

1. Complaints Procedure: If you are not satisfied with the services provided, you can always first discuss it with me. I am open to feedback and want to work together to find a solution. You can submit your complaint in writing via post or email. I will ensure that your complaint is handled carefully, with the goal of finding a solution that is acceptable to both parties. Please see the column next to this for instructions on how to submit your complaint.

2. Affiliated with a Complaints Portal: As part of my obligations as an independent pedagogue, I am affiliated with the Zorg complaints portal. This offers an independent and objective way to resolve a dispute if we cannot reach an agreement between us. For more information about the Zorg complaints portal and the procedure, you can visit the official website.

Filing a Complaint

If you wish to file a complaint, you can do so in the following way:

• Submitting a complaint: Complaints can be submitted in writing (via email or post) to Bureau Curo at the following email address: [anne@bureau-curo.nl]. Please clearly include your name, the date of the relevant appointment, and a description of the complaint.

• Acknowledgment of receipt: Within 2 weeks of receiving the complaint, you will receive an acknowledgment from Bureau Curo confirming that your complaint is being processed.

• Investigation of the complaint: Bureau Curo will carefully investigate the complaint and may contact you to gather additional information.

• Response to the complaint: After the investigation, you will receive a response within 5 weeks, including an explanation and any potential solutions.

• Escalation: If a resolution is not reached, the complaint can be submitted to the Zorg complaints portal, which will handle the complaint objectively.

  3.Confidentiality: All complaints are handled confidentially, and personal information will not be shared without permission, unless there is a legal obligation to do so.